Vacancy Vacancy 17-05-18 en-us process assocaite Wed, 06 Jul 2016 00:00:00 +0530 Dear candidate, Greetings from PSRTECHNO SERVICE!!! Job Description:- Designation : Process Associate/ Sr. Process Associate Department : Service Delivery Process : Blended Support (Chat & Voice)- Customer Service Job Openings : 160 Qualification : Undergraduate’s/ Graduates/ Diploma Holders Experience : 6 months + Experience in International BPO Salary Package : As per Company Standards Shift Timing- Rotational Shift Working Days – 6 Days per Week Roles &Responsibility:- -Handling Customer Queries/Complaints to customer Satisfaction -Providing Accurate Response and thereby meeting the First Call/chat Resolution -Accurate and Precise on Documentation in CRM -Follow the Quality Guidelines and Meet a score of 88% per Audit -Maintain the AHT as per prescribed Norms -Achieving the Customer Satisfaction and achieve the CSAT Score -Adherence to the Process Flow and usage of Script -Attendance Adherence is Mandate. Skills:- -Good Communication Skills -Typing Speed of 34-36 WPM with 94-96% Accuracy -Soft Skills -Phone Etiquette -Team Player -Accountability Senior Linux Administrator Fri, 12 Aug 2016 00:00:00 +0530 Dear Mam, We are hiring for senior linux administrator. Senior Linux Administrator (preferably with Clustering Knowledge) for Pune Location • Solaris Administrators with 1 to 4 years experience o Should have Solaris 10/ Solaris 11 [x86 and SPARC] knowledge o Should have exposure and experience on Sun/ Oracle SPARC and x86 Servers o Knowledge on using Oracle Support Portal o Knowledge on UFS/ ZFS File Systems o Knowledge on Clustering would be an added advantage o Knowledge on Zones/ LDOMs required o Exposure to SAN Storage o Good Communication (Written/ Spoken] o Willing to work on shifts o Joining preferably immediate