PSR Technologies

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process assocaite


Job Title process assocaite
Gender Preference Any
Number Of Vacancy 160
Industry Area ITES, BPO, KPO, LPO, Customer Service, Operations
Key Skills Process Associate, Sr. Process Associate,customer care executive
Qualification Other Master Degree
Salary (Per Annum) 50 Thousand To 2 Lac 25 Thousand
Work Experience 0 - 3 Years
Job Requirement Dear candidate,
Greetings from PSRTECHNO SERVICE!!!
Job Description:-
Designation : Process Associate/ Sr. Process Associate

Department : Service Delivery

Process : Blended Support (Chat & Voice)- Customer Service

Job Openings : 160

Qualification : Undergraduate’s/ Graduates/ Diploma Holders

Experience : 6 months + Experience in International BPO

Salary Package : As per Company Standards

Shift Timing- Rotational Shift

Working Days – 6 Days per Week
Roles &Responsibility:-
-Handling Customer Queries/Complaints to customer Satisfaction

-Providing Accurate Response and thereby meeting the First Call/chat Resolution

-Accurate and Precise on Documentation in CRM

-Follow the Quality Guidelines and Meet a score of 88% per Audit

-Maintain the AHT as per prescribed Norms

-Achieving the Customer Satisfaction and achieve the CSAT Score

-Adherence to the Process Flow and usage of Script

-Attendance Adherence is Mandate.
-Good Communication Skills

-Typing Speed of 34-36 WPM with 94-96% Accuracy

-Soft Skills

-Phone Etiquette

-Team Player



Job Country India
Job State / U.T. Kerala
Job City Thiruvananthapuram


Company Name psrtechno service
About Company it is a free consultant office


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